Frequently asked questions

· Who is the procedure carried out by?

All procedures are carried out by our pharmacists, Ronika Patel, Matia Cordella and Syed Alam. They have undertaken training from Chief Audiologist Mohammed Kadva of Clear Clinics ltd. He is very experienced in the earwax removal process.

Please find Mohammed's Health Care Professionals Council registration details in the following link:

https://tinyurl.com/y4pn94r8

Please find our pharmacist registration details in the following link by searching our names on the register:

https://www.pharmacyregulation.org/registers/pharmacist

· Are you insured?

Yes, we are insured with Barry Fenton Insurance

· How do you remove Earwax?

We use Endoscopic Microsuction Earwax Removal to gently vacuum the wax. This method is considered the Gold Standard in Earwax Removal. If needed we use gentle irrigation techniques also. We show you the images of before and after treatment.

· How do I know if I need Earwax Removal?

If you have the following symptoms then it is very likely you need earwax removal:

Difficulty Hearing
Earache
Itchy Ear(s)
Dizziness

Please contact us to discuss treatment options.

· How quickly can I be seen?

As long as we have availability in our schedule we will do our utmost to see you as soon as possible.

· Do you treat children?

Not at the moment. We may consider in future.

· Do I need to prepare my ears for the appointment?

Everyone has a different consistency of earwax and as such we recommend everyone to use Earol Olive spray or any other medical grade olive eardrops; it can be purchased from most pharmacies and supermarkets. We would recommend using the drops or spray for 5-7 days, twice a day before your appointment. We do not advise using Otex Express or any eardrops containing Hydrogen Peroxide. Always consult your GP or pharmacist to ensure the eardrops are right for you.

· Is the procedure safe and does it hurt?

Microsuction is the safest procedure to remove Earwax Removal when performed by trained, insured and experienced professionals. Microsuction does not hurt but can be loud however we give you frequent breaks to ensure you are comfortable and not overly exposed to the loud sound.

· I have an ear infection, can you still treat my ears?

Microsuction is safe to perform when one has an MIDDLE ear infection. Removing pus, wax and any other infectious debris can help relieve the pain from the infection and allow you to hear better. If you are not being treated with antibiotic medication, we can arrange a referral for you to be treated with medication to ensure the infection is treated thoroughly.

· I’ve stuck a foreign object in my ear, can you help me?

If you have managed to lodge a foreign object in your ear, we strongly recommend to NOT touch your ear at all. If there is sign of trauma and bleeding, please attend a walk-in centre or Accident & Emergency at your local hospital. If there is no trauma or bleeding, please contact us and we will be able advise.

· What if you can’t remove all the wax in one visit?

It is rare for us to not to remove all earwax in one appointment but in the event we do need to see you again a £20 fee would apply.

· What method of payment do you accept?

We accept card payments only.